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Happy customer 
19th-May-2011 07:49 pm
Happy Bug
Many years ago, my spouse bought me a "scanpan". It's a non-stick pan which you don't need to be concerned about being careful with. The interior coating is Ceramic/Titanium. The outside you might be able to scratch. It quickly became my favorite pan, and I used it for cooking soup, rice, candy - you name it.

A few years ago it was non-stick no more. There were blemishes on the inside that I attributed to lax cleaning but however hard I scrubbed, I just couldn't get it clean. Recently, I looked more closely, and decided that it was actually not stuff stuck on, but blemishes in the surface. My non-stick titanium pan was "rusting".

They have a lifetime warranty on their products, so I went on-line to figure out what to do. Sent them e-mail. They responded with a Return Authorization, and photographs of examples of various damage, much of which was not covered by their warranty.

I shipped it back at my expense. Per their suggestion, I did NOT return the lid. Per their suggestion, I sent it insured. I also requested a return receipt. I still have not received their signature -- but I am not fretting yet -- I'm too busy to cook just now.

It's been raining, and this morning I found a soggy box on the porch. In the soggy box was a soggy "invoice" detailing the enclosure and a somewhat less soggy box including a new pan, a new lid (!), and a cute pan-handle covering "potholder" thingy. I suspect that is the current way the pot is sold.

Yeah, I'm a satisfied customer. They're not inexpensive, but I think they're worth it.
20th-May-2011 05:29 am (UTC) - Yay!
The pan is better than the return receipt.
20th-May-2011 09:40 am (UTC)
Very nice outcome! I know I've read good things about the brand and this further info about the company and how they stand behind their product is very good to know for future reference.
20th-May-2011 01:54 pm (UTC) - Yes
I am so pleased this one had a happy ending!

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